Refund Policy
Updated 28 December 2020
Downloadable Products
Because downloadable products are digitally delivered and non-tangible goods, we cannot offer refunds on any mp3 audios, workbooks, ebooks, courses, or any other downloadable virtual products. Thank you for understanding. Please shop wisely.
Membership Subscription Plans
You can cancel your membership subscription plan you are not satisfied. Please review your account and cancel before the next month as charges will apply if the membership is not canceled prior to the next billing cycle. Members are responsible for canceling and updating their membership. If you have any issues canceling your membership please email me prior to the next billing cycle as no refunds are permitted.
For annual memberships: This membership automatically renews after 1 year from the date of purchase. You may cancel your subscription at any time. If you do not want to renew, you must cancel your subscription before the renewal date. If you forget to cancel before the renewal date, we offer a 72 hour grace period in which you are eligible for a full refund if the subscription is canceled within 72 hours of the renewal. No refunds will be issued past the 72 hours cut-off. No exceptions
How To Cancel my Membership Subscription Plan
To cancel your subscription, please visit the account subscription page (My Account > My Subscriptions). Here you will see your active subscription(s) listed. Click the button next to the subscription you wish to cancel that says āViewā. On the following page, navigate to the āActionsā row and click the button that says āCancelā. A blue bar will appear stating āYour subscription has been canceled.ā You will also receive a cancellation confirmation email. If you do not see these messages, you have not canceled your membership successfully. Please try again or send an email to hello@capriciouslee.com
*Refunds will not be issues on continued payments that are a result of an incomplete cancellation.
Individual Coaching
After you commit to individual coaching/mentoring we ask you to keep your commitment to the number of months or hours stated in your original agreement with your mentor/coach. If an unforeseen emergency should arise and it causes you to miss your scheduled appointment, please understand that there are no refunds and the coach will make every opportunity possible for the client to reschedule their appointments.
For booked appointments
If you have to cancel your booked appointment, we understand. Please understand that once a slot is booked that it takes away from others, so if need be, please cancel or reschedule your appointment at least 7 days prior to your booked appointment time.
Mentoring or Coaching Packages
Prepaid hours: Any unused prepaid coaching hours that remain as a result of the Client’s termination of the agreement will not result in a refund. The Client will have the opportunity to transfer any unused coaching hours to someone or donate it to Capricious Lee LLC.
All termination requests by the Client will need to be requested via email to hello@capriciouslee.com 7 days prior to the next session.Ā Refunds will not be awarded for missed appointments.
Please note that one-time sessions are non-refundable.
Any unused services, mentoring, coaching, or otherwise, must be used within 6 months of purchase unless stated otherwise. If not utilized, the Client will not receive a refund for any unused services.
Group Mentoring, live Classes or Coaching
(Includes any group coaching option, live classes, and any group coaching option provided or led by an Associate Coach)
After you commit to joining our group mentoring or coaching program, class, or workshop we ask you to keep your commitment for the full term stated on the website and in the agreement depending on the length of the program you are enrolled in. If unforeseen emergency circumstances arise and you must discontinue the programĀ or can not attend a class at any point, you will have the
1) to participate in the next live class or coaching group without any additional charge
2) You may access the recording of the missed live session
No refunds will be given for these programs.
Cancellation or Rescheduling
In the event that a Mentor or Coach has to cancel a live virtual class, workshop, or booking due to any unforeseen circumstances, every effort will be made to reschedule the event. If you can not attend the rescheduled event you may have the option to attend the next scheduled event or access the replay link for the missed live session.
No refunds or partial refunds will be awarded for any live access, course, or workshop session attached with membership as a recording of the event will be made available if the membership subscriber can not attend the rescheduled event.
Social Media
Ā The Client will REFRAIN from making public on any social media platform any perceived negative business and personal matters involving any coach with Capricious Lee LLC. Positive testimonials and photos of services rendered will be the only exception.
All Other Products
If you receive a defective product (non-digital), we will gladly exchange your merchandise within 14 days of your initial purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*No refunds will be provided for digital products.
Late or missing refunds (if applicable)
If you havenāt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If youāve done all of this and you still have not received your refund yet, please contact us at cynthia@capriciouslee.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. (digital items are excluded from refunds.)
Exchanges (if applicable)
We only replace items if they are defective or damaged.Ā If you need to exchange it for the same item, send us an email at cynthia@capriciouslee.com and send your item to 401 McNulty Street, PMB 521, Blythewood, SC 29016.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youāll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnāt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to:
401 McNulty Street, PMB 521, Blythewood, SC 29016.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donāt guarantee that we will receive your returned item.
Any unused services, coaching or otherwise, must be used within 6 months of the sign-up date.
*Store credit expires after 12 months, no refunds will be granted if store credit is not used within 12 months of it being acquired and is not redeemable for cash.
If you have any questions regarding this Refund/Return Policy, please send an email to cynthia@capriciouslee.com.
Thank you for your understanding